Operations Support Analyst

About this role

Wellington based opportunity

About Us

What is the most important thing in the world, it is people, it is people, it is people 

He aha te mea nui o tēnei ao? He tangata, he tangata, he tangata.

WorkSafe New Zealand/ Mahi Haumaru Aotearoa, is the primary workplace health and safety regulator – our vision is that everyone who goes to mahi comes home healthy and safe.  Our kaimahi are passionate about our vision and embrace and demonstrate our Mātāpono WorkSafe Values through the mahi they do: 

• Whakakotahi – we're united in a strong purpose 
• Kōrero mai – we engage meaningfully 
• Tiakina mai - we're entrusted with a duty of care. 

We offer a range of benefits including:

• Free life insurance
• Discounts on health insurance and eye care
• Five weeks annual leave
• 15 days sick leave and
• Learning and professional development opportunities

There are a growing number of employee led networks to promote the goals and needs of our diverse communities, such as our Rainbow Network, Pacific Network, Women's Network, Tū Rangatira Māori Network.

About your team - Ko te tīma

Our Digital and Information Services team guide WorkSafe to make sound technology decisions, investing where appropriate, and leveraging common easy to use systems that are well connected, secure, managed, and standardised. 

About the role - Ō te tūranga

The Operations Support Analyst contributes to the delivery of the support and systems development for internal WorkSafe Mahi Haumaru technology solutions.

It is a technical support position providing in-office/face to face support to our kaimahi (employees).  The Operations Support Analyst undertakes minor technical configuration and system changes across our environment, participates in testing and provides advice to WorkSafe Mahi Haumaru kaimahi and Service Desk staff to assist with incident resolution.

What You'll Do - Ko tōu ake mahi

You will bring business understanding and perspective to work in partnership with other Digital kaimahi (employees) to enhance and maintain current ICT capability, including providing reporting to assist with support processes. Support includes 1st and 2nd Level incident analysis and resolution, monitoring of critical services and processing, and systems maintenance.

What You'll Bring - Ko ngā pukenga ōu

5 years' experience in a similar support role.

Ability to understand the needs of the end users and translate this into systems updates and improvements

A strong ability to build and manage relationships at all levels of an organisation.

Good communication skills, both written and verbal

Good understanding of project management in an ICT environment e.g., SDLC processes.

 

With your food basket and my food basket the people will thrive

Nāu te rourou, nāku te rourou, ka ora ai te iwi. 

 

Salary range - Awhe utu

As part of our remuneration framework the full salary range for the position is from $99,959 to $131,904. Note: KiwiSaver/SSRSS employer contribution is additional to/on top of your base salary.

How to apply - Me pēhea te tono 

Click the apply link, complete an application form and submit a copy of your CV and cover letter.

For further information please contact careers@worksafe.govt.nz with any queries, or to find out more about working for us, go to Careers | WorkSafe.

WorkSafe Mahi Haumaru is an equal opportunity employer.  We value diversity and welcome and encourage applicants from all walks of life.  We value the experience your point of difference could bring to us.

Please let us know if there is any support we can provide to ensure the recruitment process is accessible to you. We look forward to reviewing your application and getting to know more about you.

Applications close on Monday 28 April 2025