Service Designer

About this role

About Us

What is the most important thing in the world, it is people, it is people, it is people 

He aha te mea nui o tēnei ao? He tangata, he tangata, he tangata.

WorkSafe New Zealand/ Mahi Haumaru Aotearoa is the primary workplace health and safety regulator – our vision is that everyone who goes to mahi (work) comes home healthy and safe. Our kaimahi (employees) are passionate about our vision and embrace and demonstrate our Mātāpono WorkSafe Values through the mahi they do: 

• Whakakotahi – we're united in a strong purpose 
• Kōrero mai – we engage meaningfully 
• Tiakina mai - we're entrusted with a duty of care. 

We offer a range of benefits including:

• Free life insurance
• Discounts on health insurance and eye care
• Five weeks annual leave
• 15 days sick leave and
• Learning and professional development opportunities

There are a growing number of employee led networks to promote the goals and needs of our diverse communities, such as our Rainbow Network, Pacific Network, Women's Network, and Tū Rangatira Māori Network.

About your team / Ko te tīma

You'll be part of our Commissioning team, reporting to the Manager Intervention Design, working alongside another Service Designer to improve and co-create regulatory products and resources. This includes leading and facilitating short design sprints to develop and enhance tools that support safer, healthier workplaces.

About the role / Ō te tūranga

You will lead and bring together diverse groups to come up with innovative ideas and help develop solutions.

What You'll Do/ Ko tōu ake mahi

• Lead and facilitate design workshops and insight gathering
• Use frameworks and service design tools to map and improve experiences
• Apply creative and systems thinking to solve complex challenges
• Work in agile cycles (e.g., short sprints) to prototype and iterate quickly
• Translate insights into clear design artefacts and service blueprints
• Collaborate with delivery teams to bring ideas to life

What You'll Bring / Ko ngā pukenga ōu

• Proven experience in service design, human-centred or systems design
• Strong facilitation and design skills and the ability to lead diverse teams
• Strong facilitation skills and the ability to lead diverse teams
• Openness to using and adapting different models and frameworks
• Demonstrated innovation in previous projects
• Experience with Agile methodology and short sprint cycles
• Solid project management skills and a track record of successful project delivery

With your food basket and my food basket the people will thrive.

Nāu te rourou, nāku te rourou, ka ora ai te iwi. 

Salary range / Awhe utu

As part of our remuneration framework the full salary range for the position is from $92,849 to $122,424.  Note: KiwiSaver/SSRSS employer contribution is additional to/on top of your base salary.

How to apply / Me pēhea te tono -

Click the apply link, complete an application form and submit a copy of your CV and cover letter.

For further information please contact careers@worksafe.govt.nz with any queries, or to find out more about working for us, go to Careers | WorkSafe.

WorkSafe Mahi Haumaru is an equal opportunity employer.  We value diversity and welcome and encourage applicants from all walks of life.  We value the experience your point of difference could bring to us.

Please let us know if there is any support we can provide to ensure the recruitment process is accessible to you. We look forward to reviewing your application and getting to know more about you.

Applications close on Sunday 18 May